F.A.Q

WHAT PAYMENT METHODS ARE POSSIBLE?

List of payment methods:

• Cash on delivery
• Online payment by VISA and MASTERCARD
• Card payment to the courier (only in Chisinau)
• Payment in installments by bank cards: LIBER CARD

HOW TO MAKE A PURCHASE BY INSTALLMENTS?

SPORT SPIRIT resale store don't issue installment plans and don't issue loans. We are partners of the program LIBER CARD from MAIB. This program allows all holders of cards LIBER CARD to buy items in installments for 3 months at 0%. The full amount is immediately withdrawn from your Liber Card. The total value of the purchase is divided into 3 equal parts, which you will pay monthly, with an interest rate of 0%. All questions regarding the conditions for opening and using cards only can be obtained directly from representatives of banks MoldovaAgroindBank.

WHAT IS THE PHONE NUMBER OF THE STORE?

We present you the contacts and opening hours of SPORT SPIRIT store in Chisinau:

Sport Spirit

bd. Dmitrie Cantemir 6 (near the CC Atrium)
Mon. - Sun. 09:00-20:00
Phone: +373 79033478

Sport Spirit Outlet

Street O. GIBU 10
Mon. - Sun. 10: 00-20: 00
Phone: +37379931309

Nike

bd. Dimitrie Cantemir 6
Mon. - Sun. 09:00-20:00
Phone: +373 79770725

Sport Spirit
Bălți, Evi Mall str. Nicolae Iorga, 5
Daily: 10:00 – 22:00
Phone: +373 78885832

CAN YOU GIVE ME AN ADDITIONAL DISCOUNT?

You have several options to get an additional discount:

• Pay for the order online with a bank card and get a 5% DISCOUNT.
• Make an order on your birthday or the next day and you wiil get a 10% DISCOUNT.
• Join the SPORT SPIRIT loyalty program in UDS and receive up to 20% cashback and up to 30% payment with bonus points.

HOW TO USE THE SPORT SPIRIT LOYALTY PROGRAM IN STORE AND ONLINE

The SPORT SPIRIT loyalty program is valid both in physical stores and in the online store.

In physical stores

When making a purchase in a store, it is enough to be a member of the loyalty program: bonus points are accrued automatically, and bonus redemption is carried out at the checkout according to your membership level and the current program terms.

In the online store

To use bonus points for online purchases, you need to:

1. Open the UDS app.

2. Find SPORT SPIRIT in the list of companies and join the program.

3. Copy the personal code displayed on the SPORT SPIRIT company page in the UDS app.

4. Enter this exact code in the dedicated field when placing an order in the online store.

Important: the general UDS app code is not applicable - you must use the code shown specifically on the SPORT SPIRIT company page.

Bonus redemption and online payment

• Instant redemption of bonus points for online orders is available only when online payment is selected.
• If payment to the courier is chosen, bonus points are redeemed after the order is paid to the courier.

ARE THERE ANY RESTRICTIONS ON THE ORDER AMOUNT AND QUANTITY?

There are no restrictions on the minimum order amount.
The maximum order amount for a natural person is 100 000 lei.
The maximum amount for payment in installments depends on the limit set by the bank.

HOW MUCH COST DELIVERY?

We have free delivery in Chisinau. The delivery by regions of Republic of Moldova is cost 70 lei.

HOW LONG IS THE DELIVERY TIME?

If you urgently need an order, then you can arrange express delivery and we will deliver your order in 6 hours. (only for residents of Chisinau)
Standard delivery takes 2-3 working days in Chisinau and 3-5 working days in the regions of the Republic of Moldova, except for Transnistria.

It takes up to three business days to deliver orders to the regions. Please note that delivery time may vary depending on the volume of orders, current weather conditions and holidays. We do our best to ship your order promptly and deliver it to you as soon as possible.

More information about delivery times can be found here.

I MADE A PICKUP, I AM IN YOUR STORE, WHY CAN'T I PICK UP THE ORDER?

The buyer cannot pick up the goods from the retail store immediately after placing the order. An order can be picked up only after the order has been processed by the operator of the online store and an SMS notification has been received stating that the goods, together with the receipt, have been transferred to the store you need from the warehouse of the online store.

HAS MY ORDER BEEN PLACED?

Within 15 minutes of placing your order, you will receive an order confirmation email at your address.

ATTENTION: after a successfully placed order, a confirmation letter with the order number (five numbers) should be sent to your e-mail (specified in the order). Please re-order if you do not have an order number.

All applications are processed in turn on weekdays (Monday-Friday) from 09:00 to 18:00. Delivery of orders is carried out only after confirmation of the order by the phone number specified when placing the order.

CAN I CHANGE THE CONTENT OF THE ORDER AFTER IT IS PLACED?

After placing an order, changing the contents of the order (deleting or adding an item, changing the color or size of the article) is possible only at the stage of confirming your order with the operator of the online store. If the order was placed incorrectly, then you need to cancel this order and place a new one.

IS IT POSSIBLE TO DECLINE THE ORDER?

As long as your order has not gone to the formation, its cancellation is possible. All details on the formation or cancellation of an order can be obtained from the operators of the Sport Spirit Moldova online store by phone +37376022025 (Mon-Fri, from 9-00 to 18-00). If the order has already been formed and sent for delivery, then you can return the items using the return form.

NON-RETURNABLE AND NON-EXCHANGEABLE GOODS:

THE RETURN OF GOODS IS POSSIBLE PROVIDED THAT THE GOODS AS WELL AS THE PACKAGING ARE IN PROPER CONDITION, HAVE NOT BEEN USED AND HAVE NOT BEEN DAMAGED. IN CASE OF NON-COMPLIANCE WITH THESE REQUIREMENTS, THE GOODS CANNOT BE RETURNED.

CAN I PLACE AN ORDER BY E-MAIL OR PHONE?

We accept orders placed on the site. Other methods of placing an order are not possible.

HOW DO I KNOW IF MY ORDER HAS BEEN SENT?

When the order is transferred to the delivery service, you will receive a notification that the order has been sent to the phone number and e-mail specified in your order.

WHAT HAPPENS IF I AM NOT AT HOME DURING THE DELIVERY OF THE ORDER BY COURIER?

If the courier did not find you at the specified address, the courier service will make a second attempt to deliver your order, having previously called you and clarified the details. The order will be denied. In case of failed delivery of 2 attempt.

HOW LONG DOES IT BE POSSIBLE TO RETURN ITEMS?

You can return items purchased in the Sport Spirit Moldova online store within 14 days after receiving the order. To make a return, please use the form. Return is possible only for those items that have preserved their presentation (packaging, labels). Worn items are non-refundable. Please keep your receipts so that you can return or exchange the purchased goods from the Sport Spirit Moldova online store.

The list of non-refundable items is in the "Returns" section.

I RETURNED THE ITEMS, HOW WILL I GET THE MONEY BACK FOR THE ORDER?

The refund period depends on the payment method you choose. This procedure usually takes up to 14 business days after the returned item has been received and inspected.

Refunds for Chisinau residents:

• Refunds are processed using the same payment method used to pay for the purchase. The application can be submitted on the website.

Refunds for residents of other regions:

• If the order was paid online
  Refunds are made to the same bank card used to make the payment. The application can be submitted on the website.
• If the order was paid in cash upon receipt, refunds are possible in three ways:

a) Cash - at any PUMA store in Chisinau.

b) Bank transfer (IBAN in MDL). The application can be submitted on the website.
The application must be printed, signed, and sent to the courier along with the item. The document is invalid without a signature.

c) Postal money order (cash on delivery).
The application can also be submitted on the website.

CAN I RETURN A ITEM WHICH WAS NOT PURCHASED FROM A SPORT SPIRIT ONLINE STORE?

Please note that returns are only possible for items purchased from the Sport Spirit Moldova online store.

I WOULD LIKE TO RETURN A DEFECTIVE OR DAMAGED ITEM, WHAT SHOULD I DO?

If the item which was purchased in the Sport Spirit Moldova online store has not our quality standards, you can return the item that, in your opinion, contain defects in a way convenient for you. More detailed information can be found in the "Returns" section.
Defective items must be returned to the Sport Spirit Online Store or Retailer for examination.
If you have any questions about the terms of warranty service, you can contact our operators or read in more detail in the "Warranty conditions" section.

CAN I ORDER A ITEM WHICH IS NOT AVAILABLE ON THE SPORT SPIRIT ONLINE STORE?

You can order only those items that are currently available on the SPORT SPIRIT online store website.

TERMS AND CONDITIONS OF ORDERING PRODUCTS FROM ‘OUTLET’ SECTION

• Discounts on discount cards, as well as a 5% discount on online purchase and promotions on products from this section do not apply.
• Products from the section ‘OUTLET’ are available for express delivery!

IN WHICH COUNTRIES IS SPORT SPIRIT ONLINE SHIPPED TO?

At the moment, delivery is available only for the territory of the Republic of Moldova, except for Transnistria.

CAN I USE THE SPORT SPIRIT DISCOUNT CARD ONLINE?

Sure! Please add items to your shopping cart on the site and enter your discount card barcode on the shopping cart page and click "ok". After that, the discount on this card will become available.

WHAT SHOULD I DO IF I LOSE MY CARD?

If you lose your card, you need to log in to your profile and fill out the "Restore Card" form, and we will arrange the delivery of a new card via courier. The cost of delivering a new card to the regions is 70 lei.

HOW TO REFUSE SMS-MAILING TO THE OWNER OF THE DISCOUNT CARD?

Please note that SMS notifications are a mandatory part of card maintenance.

If you refuse SMS notifications, it will automatically lead to cancellation of your card and termination of all services related to it.

To opt out of SMS mailings, you must fill out a free-form application or use the provided application template. The completed application should be sent to our e-mail info@sportspirit.md.